Refund Policy

Return and Exchange Eligibility

A return or exchange may be requested for any reason within 30 days after delivery. For completeness, contact us before sending the item so that authorization and shipping instructions can be issued. For clarity before action is needed, the terms below give customers a clear view of returns and exchanges; the practical details remain in view. Return transportation is paid by munchkin for approved no-reason and exchange requests as well as quality or fulfillment problems, including damage, defects, wrong items, and omissions. For completeness, customers receive a prepaid label or equivalent solution. Items should be sent back with their included parts and packaging when this can reasonably be done. At the relevant stage, statutory rights for faulty, damaged, or misdescribed goods are not restricted.

Limited Return Categories

For a clear record of our approach, these terms describe what customers can expect regarding return exclusions; the available remedy remains straightforward. Where legally allowed, the change-of-mind program does not cover custom goods, clearance or Final Sale goods, gift cards, or intimate and hygiene-sensitive goods once opened. These exclusions never remove the customer's remedies when an item arrives damaged, defective, incorrect, incomplete, or otherwise fails to conform to the order.

Refund Timing, Cancellation, and Return Address

Once a return is received and inspected, we communicate the decision. For completeness, an approved refund is sent to the original payment method within 5–10 business days, although the bank or card issuer may need additional posting time. For clarity before action is needed, the terms below give customers a clear view of refunds and cancellations; the key details remain visible together. Cancellation may be requested before an order ships. At the relevant stage, once dispatch has occurred, the return and refund process in this policy applies. Our default authorized-return address is 61 Willow Ave, Poughkeepsie, New York, 12603, United States. For this purpose, contact our team at support@munchkinquay.shop or 512-994-9357 for approval and shipping directions before using it.